FAQ

How long does it take to process an order before it is dispatched?

Most items are made to order. Please give us 3-5 business days to fulfill the orders.

Shipping will take about 1 week for locations in the United States. Please keep in mind that Holidays and Covid might affect shipping time.

Can I cancel my order?

If you want to cancel your order, please let us know as soon as possible. If order has already been fulfilled, please see Return/Refund/Exchange policy.

Where is my order confirmation email?

Please check your spam folder. If you still don’t see it, please contact us with your full name and shipping address and we will resend the email confirmation.

Do you have a physical location?

No, we do not. However, we do attend anime conventions and comic cons in the United States. Please check Convention Schedule for up-coming events.

How long does it take to restock items?

Stickers – 5-10 business days

Keychains - 3-4 weeks

Prints - 5-10 business days

Mini Spiral Notebooks - 5-10 business days

A5 Notebooks - 3-4 weeks

If you have a specific question, please feel free to contact us at contact@code-aeon.com